Support Topics
Sorry to see that you're having a problem, but we'll get you fixed up in no time. Choose a support topic or a specific question below. Don't forget about our forums and the upcoming wiki.
About Swirl Connect
- Language support: in what languages is Swirl Connect available?
- Signup vs. Quick Signup
- Costs: what does it cost to use Swirl Connect?
- Compatibility: will Swirl Connect work on my phone?
- New features: what additional features can I expect in the future?
- Do I need a phone to use Swirl Connect?
- Swirl Forum: Before You Begin
Device Support
- Samsung phones: why is there so little support?
- LG phones: why is there so little support?
- Phone variations (a, c, i, etc.): I have (e.g.) a Sony-Ericsson K600i. Will the K600 build work?
- Minimum requirements: what are the minimum phone requirements?
- Compatibility: I don't see my phone in your list of supported devices. Will it work on my phone?
- Motorola phones: how do I get the correct Motorola RAZR / KRZR / SLVR / RIZR build?
- Add support for a new phone: How do I suggest a new phone to support?
- Not supported: my phone is not supported. Will it ever be?
- Support levels: What is basic / full / king support?
- Swirl Forum: Device Support
Downloading and Installing Swirl Connect
- Text message links: how do I open the link in the text message you sent me?
- Download problem: I'm having trouble connecting to your WAP site to download the software. What can I do?
- Security exception: I get a security exception when I try to install Swirl Connect. What can I do?
- Text message link : I received the download link in a text message; now what do I do?
- WAP Downloads: How do I use my phone's browser to install Swirl?
- Wrong phone : I entered the wrong phone model during sign-up; how do I download the right software?
- Bluetooth install: Can I download the software to my PC and install from there?
- Memory card/memory stick install: Can I download the software to my PC and install from there?
- USB/Cable install: Can I download the software to my PC and install from there?
- Walk-through: Downloading Swirl Connect on a mobile phone (.wmv, 6.7 MB)
- Wiki: Downloading and Installing
- Swirl Forum: Downloading and Installing
Using the My Swirl Online Control Panel
- Getting started: what should I do once I've signed up?
- My location: my address couldn't be geocoded, but Swirl is showing me as being located in the middle of nowhere?
- Inbox: from where do My Inbox messages come, and should I send messages through My Inbox or through the Swirl Messenger?
- Placemark photos: not all image types supported in the slideshow viewer?
- Photos: some of the photos I've uploaded aren't showing up yet?
- Friends: initiating and accepting friend requests.
- Swirl Forum: Using My Swirl
Using Swirl Connect on Your Mobile Phone
- Connection error: I'm having trouble connecting to Swirl from my mobile phone. What can I do?
- Location: How do you locate me / how can you tell where I am?
- Push to talk: I'm trying to phone a friend through the My Friends menu, but the call isn't being placed?
- Photos: photos added to places with Swirl's built-in capture appear low resolution?
- Swirl Forum: Swirl on Your Phone
Your Settings
- Preference matching: How do I turn off all preference matching? I don't want to be connected to anyone.
- Connection matching guidance: can you share some recommendations on connection preferences?
Protecting Your Privacy
- My location: can someone use Swirl to find out where I am?
- Harassment: what can I do if someone keeps sending me unsolicited messages?
- Minors: how are minors protected?
Additional Support
- Knowledge base: do you have a knowledge base or a user guide available?
- Trouble ticket: how do I submit a trouble ticket to have a problem resolved?
- Bug report: how do I report a bug a found on my phone / on the website?
- Feature request: Swirl is great, but what I'd really like to see is [ blank ] ?